We guarantee fresh, beautiful floral arrangements and quality gift items the recipient is sure to enjoy. If you or the person recieving your gift are not 100% satisfied, we will have your gift replaced or provide a full refund.

Please note that we can process returns and replaces/refunds only for items purchased from Flowers2Thailand.com.

Refunds

Within 30 days of delivery of a shipment, you may return any of the following items you purchased from Flowers2Thailand.com, for any reason, for a full refund (we will also refund the shipping cost if the return is a result of our error).

• Any gift in its original condition.
• Any unopened (still in its plastic wrap) gift basket.

We cannot accept returns of opened items, damaged items, personalized items or items returned more than 30 days after delivery.

Replaces

Within 30 days of delivery of a shipment, you may return any of the following items you purchased from Flowers2Thailand.com, for a replacement.

• Faulty items.
• Items damaged in transit

We cannot accept returns of opened items, damaged items, personalized items or items returned more than 30 days after delivery.

How to return

Simply call our customer service department at +66-2-933-3310 and repack the product in its original packaging materials. Send the package to the following address:

Flowers2Thailand.com
Customer Service Department
139/10-11 Ladprao 53 Rd. Soi Chokchai 4 Wangthonglang Bangkok 10310 Thailand

Please include as much information as possible to help us process your return.

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